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Patients/Visitors: Please complete a brief screening on our prescreen app prior to arrival to expedite entry into our hospital. To learn more about receiving care during COVID-19, click here.

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Visitor Information

Visiting a BWFH Patient

Brigham and Women's Faulkner Hospital recognizes the important role that family members and visitors play in promoting the well being of patients, and to assist staff in their efforts to provide care in an environment of dignity, compassion and respect. Brigham and Women's Faulkner Hospital does not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity or expression, age or disability. Please speak with your nurse about respectful visiting hours that will allow us to continue delivering high quality, safe care while allowing patients to interact with loved ones. 

Visitation Policy

We understand these are unprecedented and challenging times we are facing. We hope you can take some comfort knowing that the staff at Brigham and Women’s Faulkner Hospital is here to help support and protect you and your family. In response to decreasing rates of COVID-19 infection in the community, we have amended visitor restrictions in place.

**Please complete a brief screening on our prescreen app prior to arrival to expedite entry into our hospital. To learn more about receiving care during COVID-19, click here.**

For inpatient visitors

Effective July 6, 2021:

Two visitors or Support Persons per day may now visit inpatients between the hours of 11 am to 8 pm. This is for patients not isolated for suspected or confirmed COVID-19 in the units that are able to meet the guidelines below.

Visits to behavioral health/2 South inpatients is by appointment only. Please call 617-983-7474 for information about scheduling a visit.

For outpatient visitors

One visitor per patient may visit patients in our ambulatory, ancillary/procedural and emergency departments.

If you cannot find childcare and need to bring your child under the age of 18 years old with you, the child will need to join you in the exam room. Children must be supervised at all times.

All visitors and support persons must meet the requirements below.

Requirements for visitors and support persons

  • All visitors who wish to enter a Mass General Brigham hospital or doctor’s office must comply with the Massachusetts travel order
  • All Visitors and Support Persons will be screened for symptoms of possible COVID-19 infection (fever, cough, shortness of breath, sore throat, chills, myalgia, or new onset of loss of taste or smell). No individuals with any symptoms are allowed. Visitors and Support Persons with active COVID-19 infection will not be permitted. Visitors (Essential and Non-Essential) and Support Persons on the day of the visit can use the Mass General Brigham Prescreen tool or complete a screening in person. 
  • All Visitors and Support Persons must wear a hospital-issued mask at all times while in the hospital; non-hospital masks or other personal protective equipment is not permitted. All Visitors and Support Persons must perform hand hygiene upon entry to the facility.
  • No visitors under the age of 18 years old are allowed in the hospital unless the visitor is a child of a patient. People waiting to visit a patient should wait outside the hospital, rather than in hospital waiting rooms, until the time of their visit.
  • Visitors and Support Persons will not be permitted if the visitation poses a significant infection control risk to the patients, visitor, or staff. 

We understand that emotional support is an important component of care, now more than ever, and encourage patients and loved ones to use technology to stay connected. Tablets are available on inpatient units for patient use.

If you have questions about our visitation policies or would like to share complaints or compliments about your experience with us, please contact our Patient and Family Relations team by calling 617-983-4507 between the hours of 8 am and 4 pm, Monday through Friday, or email us at


Visitor Behavior

Visitors are expected to help keep our hospital a safe place for all patients, visitors and staff by:

  • Wearing the provided mask properly while on premises
  • Frequently washing their hands or using the hand sanitizer available across the hospital campus

Visitors are welcome to utilize our cafeteria. We will create a designated distanced dining area in the cafeteria for those who need or feel more comfortable with distanced dining.


Visitor Inquiries

Family and friends seeking information about a patient's condition or looking for their room number/telephone number can call 617-983-7101 or go to the 3rd floor Information Desk. Please note that patients have the right to limit access to information and condition.

Thank you for your understanding as we work to maintain the safest possible environment for our community.


Getting to BWFH

Check out our Directions and Parking page to easily find directions to our hospital (and a link to our in-hospital navigation system to find your way around once you get here!), parking rates, a current schedule for the shuttle that runs between BWFH and BWH, a list of local lodging/hotel accommodations and more.


Gift Shop

BWFH's Gift Shop is now open on Monday through Friday from 10 am to 4 pm. In order to maintain social distancing, only three customers will be allowed in the shop at a time.


Offering comprehensive medical, surgical and psychiatric care as well as complete emergency, ambulatory and diagnostic services to residents of southwest Boston and the surrounding suburbs.